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Hi subscriber,
We’re upgrading our support ticket system to Zoho Desk, launching this Friday 2 May 2025, to offer you faster, more secure, and more convenient service.
We know change can take adjustment, but this upgrade brings major benefits:
  • Reply directly from your email inbox — no more logging in to respond.
  • Stronger security to protect your information.
  • Faster support with better tracking and response management.
Please note:
  • The current ticket system will remain viewable until 9 May 2025.
  • Old tickets will not be transferred to the new system but will be archived for recording purposes.
  • Only open tickets will be re-created on the new ticket portal.
Next Steps:
From 9 May 2025:
  • Log in to your dashboard as usual.
  • Click the “Add New Ticket” button
  • You will be directed to our new support portal.
  • Browse our expanding Knowledgebase for quick answers.
  • Click on “Tickets” to access your ticket area.
  • To submit a new inquiry, click “Add Ticket” at the top right
A note on the transition:
As with any major upgrade, there may be a few unforeseen growing pains. We appreciate your patience as we all adjust to a superior technology and support process.
Kind Regards,
Ashton Hayes
CTO - CURRENCY HUB
currencyhub.co.za
BE AWARE: Phishing scams are on the rise. CURRENCY HUB will never request a top up into your account nor a payment into another account other than your personal bank-stamped Capitec Business account. Please contact our office if you are unsure about any communications coming from CURRENCY HUB.

CURRENCY HUB is a sophisticated foreign exchange trading house, providing easy access to forex, regulated digital assets, OTC and alternative investment strategies. CURRENCY HUB is a juristic representative of BLACK ONYX FUND HUB, a SARB-approved FOREX intermediary (6176) and authorised FSP (50850) in terms of the Financial Advisory and Intermediary Services Act (Act No. 37 of 2002).  Digital assets are regulated by the FSCA and BLACK ONYX / CURRENCY HUB is authorised to offer financial advice, perform an intermediary service and invest with a discretionary asset management mandate (Licences include CASP, Cat 1 & 11 and FX). Past returns do not guarantee future performance.

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